This Privacy Statement sets out how we collect, use, manage and protect the personal data or information (“Data”) that we may collect from or about you. It applies to all individuals whose Data may be handled, whether as controller or processor, by MUCHARGING (Macau) Limited and MU (Hong Kong) Limited (“MUCHARGING (Macau) Limited”,"MU (Hong Kong) Limited", "we", "us" or "our", its subsidiaries, affiliates and associated companies, if any).
We are committed to processing your Data in accordance with the required standards which including protection of your privacy and ensuring the security of your Data in compliance with, in particular and where applicable, the requirements of the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (the “Ordinance”), Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the “GDPR”) where applicable.
Before using and providing your Data for the purposes as set out in this Privacy Statement, we may be required by law to obtain your written consent, and in such cases, only after having obtained such written consent, may we use your Data in the manner as specified.
We may collect, use and hold a range of different Data from you for the purposes of carrying
on our business (including the verification of your identity to detect, prevent and address fraud, security or technical issues, the registration, activation and management of your account with us, and the billing and charging of our products and services (collectively, “Service(s)”)) and complying with laws, rules, guidelines, regulations and/or requests issued by applicable government authorities, courts, law enforcement or other authorities or regulatory bodies, you may be requested to provide data such as, but not limited to:
(a) name, date of birth and other details documented on your Hong Kong Identity Card or other legal identity card, travel document, student card and/or driver’s licence;
(b) contact details including name, address, phone number, mobile telephone number and/or email address;
(c) payment details including credit card, octopus and other electronic / internet banking data;
(d) account details or data relating to Services registered with us including the relevant PIN, username or password, account numbers and/or service numbers;
(e) device specific information such as hardware model, operating system, version, unique device identifier, serial numbers, setting configurations and software and mobile network configuration;
(f) information about how you use our Services / network, your network usage, and your location when you are using our Services;
(g) information that allows us to identify you for verification purpose including biometric information like your fingerprints, voice pattern and face detection;
(h) health and biometric information;
(i) your credit and service record to enable us for assessing your eligibility to our offers of Services or to accommodate your request for transfer of Services or your account with us;
(j) all Data requested by applicable government authorities, courts, law enforcement or other authorities or regulatory bodies to enable us to comply with or in connection with any law, rule, regulation, judgment or court order (whether within or outside of Hong Kong); and
(k) any other Data as may be required by any members of MU (Hong Kong) Limited and/or their respective contractors, sub-contractors, intermediaries, agents, business partners or representatives, brokers, underwriters from time to time and which is necessary for the provision of the Services
(l) Car information, such as license plate, car model, battery capacity, parking lot address, charging time and charging capacity, etc.
Data supplied by you will be held by one or more members (if any) of MU (Hong Kong) Limited, and will be accessible by employees of such member(s) and authorised third parties (consistent with the situations or for the purposes set out in this Privacy Statement) or as otherwise indicated by prior notice to you or, where required, by obtaining your consent.
How to collect data
We collect Data in a number of ways, including from:
(a) you directly, for example, when you provide data by phone or via email, attend our functions, complete an application form or agreement for one of our Services, or when you submit your data through our websites, mobile apps, or over any customer service hotlines or online chat sessions; or when you contact us with a query or request; or when we are legally required to do so;
(b) third parties such as related entities, business partners, or other customers, or your representatives with appropriate consent from you;
(c) publicly available sources;
(d) our own records of how you use our Services;
(e) your visits on our websites, or mobile apps (see“Privacy Data”section below); and/or
(f) your participation in surveys or marketing promotions organised by us or on our behalf
To better serve your needs and preferences, our web servers may collect data relating to your website, device or app activity. We may also collect aggregated, anonymous, statistical data on the server's usage so that we may better cater to the behaviour of users of our websites and mobile apps. This type of data may include, but is not limited to:
(a) browser type, version and user agent;
(b) operating system;
(c) IP (Internet Protocol) address and/or domain name;
(d) connection data, statistics on page views and/or referral URLs;
(e) device ID, location and phone contacts;
(f) videos watched or searched for;
(g) links or images clicked on;
(h) cookies and/or browser, app or web server log data; and
(i) device and software characteristics and/or configuration.
How to use your Data
We may collect, retain and use your Data for the following purposes:
(a) to verify your identity;
(b) to process your application to subscribe to our Services and loyalty programs (if any);
(c) to carry out verifying procedures, as defined under the Ordinance;
(d) to verify your eligibility to our offers of Services and/or promotions or other events;
(e) to provide, activate and/or renew Services and loyalty programs (if any) that you may have subscribed for;
(f) to provide you with rewards, promotional benefits, updates, offers and invitation to events;
(g) to promote and market our Services to you;
(h) to conduct credit checks and detect fraudulent activities in compliance with the Anti-Money Laundering and Counter-Terrorist Financing (Financial Institutions) Ordinance (Chapter 615 of the Laws of Hong Kong) and in relation to other compliance purposes;
(i) to perform research or analyses so that we may improve and optimise the Services and/or loyalty programs (if any) that can be made available to you;
(j) to conduct surveys and marketing, promotional, behavioural scoring for business operations and/or planning purposes;
(k) to carry out market and product analyses in order to generate statistical or actuarial reports (containing aggregated data that does not relate to any identified or identifiable individual);
(l) to enforce our contractual rights;
(m) to process any payment instructions, direct debit facilities and/or credit facilities in relation to our supply of Services to you;
(n) to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems;
(o) to maintain, enhance and develop our products and service offerings;
(p) to comply with our legal, contractual or licence obligations in respect of Services and related industry practices;
(q) to comply with applicable laws in or outside Hong Kong as may be required by applicable government authorities, courts, law enforcement, or regulatory or investigation bodies, in relation to the supply of Services and/or loyalty programs (if any) to you, including to assist in the prevention, detection of crime or possible criminal activities; and
(r) to distribute our publications and research materials as well as those of our business partners and counterparties.
Our legal basis for using your Data (including on how we disclose your Data)
We have a legitimate interest in properly administering the Services. In addition, our use of your personal data may be necessary for the performance of the Services that you have requested. In order to provide the Services that you have requested, we may, to the extent permissible under applicable laws and regulations, disclose your Data to organisations or parties outside of MU (Hong Kong) Limited (which may be within or outside of Hong Kong) (collectively, “Organisations”). Your Data is disclosed to these Organisations for the strict purpose of enabling us to supply our Services to you.
Under these circumstances as mentioned above, we may need to ask for your consent to use your Special Data where required by law to do so.
Organisations provide support services to our businesses and operations including without limitation:
(a) customer enquiries;
(b) courier, delivery, logistic and warehouse services;
(c) mailing operations;
(d) billing and debt-recovery functions;
(e) information technology services;
(f) installation, maintenance and repair services;
(g) marketing, advertising and telemarketing services;
(h) market research;
(i) customer usage and behavioural analysis;
(j) process management;
(k) after sale services;
(m) website usage analysis; and
(n) cloud storage services.
We take the required steps to ensure that these Organisations are bound by appropriate confidentiality and privacy obligations in relation to the protection of your Data and that they use your Data for the sole purpose of carrying out the services for which they have been engaged, and not for their own or other purposes (including direct marketing).
We may disclose your Data:
(a) to your authorised representatives and/or your legal advisers based on your requested;
(b) for the purposes of providing administrative, payment, collection, business, legal and/or operational support, to the following parties:
(i) credit-reporting and fraud-checking agencies;
(ii) to financial institutions, charge or credit card issuing companies, credit providers, credit bureau, collection agencies or security agencies;
(iii) telecommunications network operators;
(iv) electricity suppliers;
(v) our affiliates, overseas offices, assignees, transferees and representatives;
(vi) our professional advisers, including our accountants, auditors, lawyers and insurers;
(c) to banks, billing agents and various business partners for reward redemption purposes and benefits applicable to members of our loyalty programs (if any), including without limitation for the purpose of registering members for loyalty program related events;
(d) to government and regulatory authorities and other organisations, as required or authorised by law;
(e) to organisations who manage our business and corporate strategies, including those involved in a transfer or sale of all or part of our assets or business (including accounts and tradereceivables) and those involved in managing our corporate risk and funding functions;
(f) to any proposed or actual participant, assignee or transferee of all or any part of the relevant member of our operations or business; and/or
Direct Marketing (if applicable)
Before using and providing your Data for the purposes as set out in this Privacy Statement, where we are required by law to obtain your written consent, and in such cases, only after having obtained such written consent, may we use and provide your Data for any promotional or marketing purpose.
We will honour each individual's request to not use his/her Data for the purposes of direct marketing. You may opt-out from receiving direct marketing material and/or communications from the relevant Service and/or loyalty program (if any).
Transfer of Data outside Hong Kong/ Macau
At times it may be necessary and/or prudent for us to transfer your Data to places outside of Hong Kong/ Macau, for instance, for the prevention, detection or investigation of crime or for storage, processing and other purposes for which the Data were collected. In the event that we do transfer your Data outside of Hong Kong, we will do so in compliance with the prevailing requirements of the Ordinance and the GDPR where applicable.
Safety of your Data is important to us
All required efforts are made to ensure that any Data held by us is stored in a secure and safe place and is accessible only by our authorised employees or other Organisations referred to in this Privacy Statement.
When we pass your Data to third party Organisations for them to process, we seek to ensure that they have appropriate security measures in place to keep your Data safe and to comply with applicable principles in relation to data protection. Some of the people we share your Data with may process it overseas. You can contact us for more information about the safeguards we use to ensure that your Data is adequately protected in these circumstances.
Retention of your Data
We will retain your Data in accordance with our internal policies. Our policies are in compliance with the Ordinance and the GDPR where applicable, and cover the following principles:
(a) Data will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the Data is also retained to satisfy any applicable legal, regulatory or contractual obligations; and
(b) Data are purged from our electronic, manual and other filing systems based on the above criteria and our internal procedures.
Your right to access, correct and delete Data
We take all reasonable precautions to ensure that the Data we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that Data depends to a large extent on the Data you provide. You have a right to request access to, and correction of, your Data and we recommend that you:
(a) let us know if there are any errors in your Data; and
(b) keep us up-to-date with changes to your Data.
If you wish to access or amend any of your Data we hold , or request that we delete any of your information that is no longer necessary for the provision of our Services, you may contact us in the manner as set forth under the “How to Contact Us” section.
We may apply an administrative charge for providing you with access to your Data in response to such request.
You may decline to share Data with us and/or withdraw any consents which you may have provided, in which case, we may not be able to provide you with some of our Services.
At any time, you may object to us holding or processing your Data, on legitimate grounds, save and except as otherwise permitted by the applicable law.
For all issues and enquiries regarding our compliance with our obligations under the Ordinance and the GDPR where applicable, and any request for access to, correction or deletion of your Data, please contact us by email to:
To raise an issue regarding our handling of your Data, please contact us so that we can attempt to resolve your issue.
This Privacy Statement may be amended from time to time and all handling of Data will be governed by the most recent version of this Privacy Statement, available on our website. If there is any inconsistency between the English and Chinese versions of the Privacy Statement, the English version will prevail.